Customer Service Multiskilled Technician

Customer Service Multiskilled Technician – Anwyl Homes

From humble beginnings as the local joiner, founded by our great grandparents over 90 years ago, we became an award-winning builder of quality homes.

The Anwyl Group — comprised of Anwyl Homes, Anwyl Land and our joinery workshop — believes buildings are more than just bricks and mortar. We build places for people, and our thoughtful approach doesn’t stop there. 

Despite our growth, we remain true to our family values — from community funds benefiting local schools, groups and charities, to supporting our colleagues with an ever-expanding range of programmes and initiatives, people remain at the heart of everything we do.

We are seeking to employ an experienced Customer Service Multiskilled Technician for our Homes Division who will support our Customer Service Team and deliver a first-class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Hours: 8.00am- 16.30pm (Mon- Thurs)

8.00am- 15.00pm (Fri)

Salary: Attractive salary, Company van

Report to: Customer Services Manager   

Location:             All Developments reporting to Head Office in St David’s Park, Ewloe 

Main Duties and Responsibilities:

• Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
• ‘Hands on professional’ at the direction of the Customer Service department
• Ensure total transparency with the customer about what will be done and when
• Attend appointments as scheduled by the Customer Service team
• Source materials in preparation of customer appointments by reviewing job sheets in advance
• Manage customer expectations, manage internal and external relationships
• Ensure the property is adequately protected before commencement of works, including PPE and overshoes
• Ensure all works are carried out in accordance with company specific risk assessments and method statements
• Build a thorough knowledge of Anwyl house types and construction processes
• Complete work instructions to Customer’s satisfaction and/or NHBC standard
• Tools – carry the full requirement and replace where necessary, PAT tested, van to be kept clean, tidy and organised
• Ensure regular communication with the Customer Service team to update them, update your mobile app accurately and after every appointment
• Escalate / report difficulties as a matter of priority to the Customer Service team, ideally with a proposed solution
• Highlight trends to the Customer Service team
• Materials receipts are to be issued to the office weekly, (ESO sheets)
• Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, complying with change
• Manage customer’s additional work requests with a common sense approach and communicate with the Customer Service team to keep them informed about work completed
• Manage your day well, if you realise you will finish early / need more time, update Customer Services as soon as possible for alternative appointments to be arranged
• Attend quarterly health and safety meetings, contribute on a proactive and constructive basis
• Ensure all health and safety documentation is kept up to date. 

The successful candidate will have most of the following experience, skills and attributes:

• Excellent customer service
• Excellent communication and organisational skills
• Ability to work on own initiative to tight deadlines
• Experience in the relevant trades, joinery, decoration, sealant, plaster patching
• Ability to plan, prioritise and organise own workload
• Able to use hand tools and power tools
• Ability to learn role specific mobile applications
• Adaptable/flexible
• Punctual and reliable
• Attention to detail
• Interpersonal skills
• Word / Excel proficient
• Ability to develop good working relationships
• CSCS Card (mandatory)
• Experience in fencing, groundwork, insulation, plumbing (desirable)
• Qualifications in one of the required trades (desirable)
• Experience of working on a construction site (desirable).

Benefits: 

• Employee Assistance Programme (EAP)
• Smart Health
• Eyecare vouchers for Specsavers
• Perkbox
• Length of Service
• Gym discount

Closing date for applications – 30th May 2025 

Anwyl Group is an Equal Opportunities Employer.